Do you think your players are satisfied? Satisfaction doesn't always mean player loyalty. These days, even if your players appear completely satisfied with your gaming organization, 40%-50% of them will leave you for your competition.
This results-oriented presentation quickly identifies the six components of successful player relations:
- Dazzle players with your service.
- Anticipate the needs of your players by emphasizing service over revenue.
- Treat your players well by being a problem solver.
- Innovate by understanding most rules should be flexible.
- Nurture your employees and suppliers by giving them the care and respect you want them to give your players.
- Guarantee that your players, employees and suppliers keep coming back, because without them you are out of business.
Participants will learn the most important steps to creating great player relations and retention. It identifies and capitalizes on flexibility, innovativeness and stress tolerance, and provides an action summary for implementation.
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