Casino and facility staff play a critical role in creating and managing value for your playerss. Motivating employess so they want to is just one aspect success. The other is educating they so they also are able to take a lead role in building player satisfaction and retention, therefore is a major part of any successful marketing program.
These programs, designed by James Feldman, do just that.
Becoming A Meaningful Memory Provider
Dating Your Player
3DThinking: Try-Angles for Innovative Problem Solving
Lessons I Learned from the Cortez School of Change Management
In addition to his expertise in marketing and merchandising, James Feldman is a professional speaker and motivator recognized as a leading expert on customer service, team building and innovative thinking. His speaking and education clients range from Fortune 1000 companies to smaller organizations on the road to becoming larger ones. Audiences from organizations such as the Department of Defense, Verizon, Toyota, Eastman Kodak, March of Dimes, Hewlett-Packard, Apple Computer and the Cremation Association of North America all attest to his ability to "speak" their language.
